Here are some common questions about consigning

About Consignment

How long will it take to respond to my consignment submission?

We respond to submissions within 72 hours.  If you have not heard from us, please check your spam or junk email folders. You can also contact the store directly at (708)386-3366.

What is Consignment Furniture?
Consignment is the process by which we sell your furniture. “Consignment” simply means “we sell it for you”.

Consignment furniture doesn’t mean used and it doesn’t mean old. Many of the items at Divine Consign are new or nearly new. Divine Consign only accepts the best quality furniture. We do not accept junk!

How can I consign furniture and home decor with Divine Consign?

Consigning your furniture is EASY!  Submit photos for pre-approval by using our handy consignment submission form on our website or download our app.  All furniture pieces must be pre-approved.  Divine Consign also offers affordable pick up services for those who need a little help getting your items to our store.  

How will you price my item?
The staff at Divine Consign is very skilled at pricing furniture so that it will sell. We’ll consider the condition, purchase price, age, style, etc. of your item, and typically end up setting the initial price between 20-30% of retail value. It will remain at that price for three weeks before markdowns begin. You receive 50% of the final selling price.

It is in our interest to price your items at a high enough price so we both make money, but reasonably so your items sell quickly and are not marked down. Remember – this is consignment, so while it won’t make you rich, Divine Consign will it as easy and convenient as possible!

Will you ever mark my items down? (a/k/a do you negotiate prices?)
Divine Consign does not negotiate prices. We have an established markdown schedule that provides for automatic markdowns based upon the length of time an item has been in the store. Items are marked down 20% every three weeks.

Our markdown dates and prices are clearly written on our tags.

How will I know when my items sold?
When your furniture has been approved for consignment, you will be given your own online account. You can monitor this online account 24/7 to check the balance of your account and track your items. Your online account is updated daily. When your furniture sells, it will be designated as SOLD in your online account.

Divine Consign will NOT call or email you when your furniture sells. You must monitor your account (or contact the store directly) to see if your furniture has sold. Likewise, Divine Consign will not automatically send you a check when your furniture has sold. You MUST request a check – which you can do via phone, email or just stop by the store and pick up a check anytime (no appointment necessary).

What are samples and showroom closeouts?

Showroom samples are brand new pieces of furniture that the manufacturer has used as displays in their showrooms or at large trade shows.  Once the showroom is ready to display new lines or the trade show is over, the manufacturer needs to move the pieces on out! Since the furniture is no longer in boxes and a few people might have looked at them, the manufacturers can no longer sell them for the high prices as the rest of their merchandise.  So, the manufacturers will sell off the entire showrooms to a single dealer at incredibly low prices per piece, but in order to purchase these showrooms, dealers must make deals in bulk, sometimes up to 20 tractor-trailer loads of furniture at a time.

Closeouts are the past lines of furniture (think about it like last year’s model of car) that manufacturers have decided they no longer want to produce.  In order to clear out space in their warehouses for new lines, the manufacturers once again strike deals with large dealers to purchase entire warehouses full of furniture at a time.

The important info to take away from here is that showroom samples and closeouts are all still brand new furniture!

The best part is that you get it at a fraction of the price!

How much/when will I get paid?

When your furniture sells, you receive 50% of the final selling price of your furniture. Use the proceeds from the sale of your furniture as store credit toward the purchase new furniture. You can also request a check. When your account balance exceeds $50 (or no active items in your account), stop by and pick up a check any time – no appointment necessary! If you can’t make it in, give us a call, we will send you a check.

Please note: Divine Consign will NOT call or email you when your furniture sells. You must monitor your online account or inquire with the store directly. Likewise, checks will NOT automatically be mailed to you. You must request a check.

How long is the consignment period?
Divine Consign’s consignment period is 60 days.
What happens when my consignment period is over?

Please note that any item with a final selling price of less than $10 WILL NOT be returned.  If that item does not sell within the consignment period, it becomes the property of Divine Consign.  This is a relatively new policy, so please take note.

Divine Consign will hold onto your furniture for 10 days after your consignment period ends.  If you wish to retrieve any unsold furniture, you must do so within 10 days of the expiration of your consignment period.When the consignment period ends and if you fail to retrieve your items within the 10 day grace period, the items will become the property of Divine Consign.

You will have 24/7 access to your online account to monitor your consignment period and contact us if your items haven’t sold. Divine Consign will NOT contact you at the end of your consignment period. You must monitor your account and contact Divine Consign if you would like your items returned.

What furniture and decor items do you accept? What don’t you accept?

Divine Consign only accepts high-quality, higher-end/designer home furnishings. We do not accept junk!

Your item MUST be in great shape (an 8 to 10 on a 10-point scale). There can be no stains, rips, tears, worn upholstery, missing hardware, missing or worn veneer, scratches, worn spots, odors, outdated colors, patterns, etc. Items do not have to be perfect, but they have to be close.

We Accept:
Sofas, Sectionals, Loveseats & Settees
Dining Tables & Chairs
Occasional Chairs
Chaise Lounges
Dressers & Chests
Complete Beds
Nightstands & Side Tables
Sofa tables
Mirrors & Wall Art
Table & Floor Lamps
Home Decor

We DO NOT accept:
Items from Walmart, K-Mart, Target, Value City Furniture, Ikea or similar stores
Entertainment Armoires
Brass Items
Pre-installed light fixtures
Outdated Furniture
Home Appliances
Used Throw Pillows
Area Rugs
Wall Units

Have clothes to sell? Consign them at our sister store, Trends!

Can you pick up furniture from my home?

Divine Consign offers very reasonable pickup and delivery services, starting at $75 in the OPRF area. We pickup furniture 5 days per week.

We can also combine pickup with delivery of furniture purchased at Divine Consign for no additional charge.


How often does inventory change?
Divine Consign’s inventory changes daily! We only keep items in the store for 60 days, BUT 75% of all of our furniture sells within the first three weeks of arrival. We add an average of 50 new items into inventory per day.

The best way to keep with our quickly changing inventory is to check our online store for new additions. Also, sign up to receive our emails. Our email friends are the first to get notice of truckloads, designer items, specials and sales.

When do items get marked down?

Our markdown schedule is as follows:

Day 28: 20% markdown
An item with an initial price of $100 becomes $80.

Day 48: 40% markdown
The item with an initial price of $100 becomes $60.

Day 60: 60% markdown
The item with an initial price of $100 becomes $40 and the consignment period is over.

Certain furniture is not subject to this markdown schedule (ex: Horchow/Neiman Marcus, Merchandise Mart, and interior designer furniture). These types of items are rarely marked down and still sell very quickly- so don’t let that fool you!

Do you offer delivery?

Of course we do! Divine Consign offers delivery/pickup for a very reasonable fee, starting at just $75 for the OPRF area.

Our professionally trained delivery men deliver furniture 5 days per week (Tuesday – Saturday).

Do you allow returns?
Of course we allow returns!  We want you to LOVE your purchase.  Our return policy allows a full refund (minus a 15% restocking fee) for items returned within three days of purchase.  If an item is returned within 7 days of purchase, you will receive store credit (minus a 15% restocking fee).  Please note that because these items are not owned by Divine Consign, the return policy is calculated from the date of purchase – not the date of pick up or delivery.  
Do you offer layaway?

No.  But we have several programs that allow you to be approved for credit and take your items home the same day.  No more waiting to get your furniture.  And you have time to pay it off. Check out our payment options Acima and Sezzle.

How long do I have to pick up my items?

Divine Consign does not have the capacity to store your items for a long period of time.  All purchased Items MUST be picked up within 7 days.  Failure to pick up your purchase within 7 days will result in a $10/day storage fee.  No exceptions!

Still need help? Send us a note!
For any other questions, please write us at kellie@divineconsign or call us on +(708) 386-3366
Consignment Furniture In Chicago

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